Does your department receive a constant stream of service requests day in and day out? Is your day filled with phone calls and notes from people needing things fixed?
Then you need PMXWeb, the online service request intake system integrated with PMXpert Software. PMXWeb will help reduce phone calls and eliminate interruptions while still allowing you to get service requests done when needed.
PMXWeb can be accessed from any Internet browser. To report a problem, simply create a New Request online. If you know the piece of equipment that needs to be fixed, select the Category and Asset from the drop-down lists – no more confusion or follow-up questions.
Is the request extremely high priority or just something that should be done in the future? PMXWeb allows you to select the Priority level for the request. If you need to add more explanation beyond the title of the request, the New Request form has a large Description area for additional notes.
Everyone knows that work moves along more efficiently without frequent interruptions. With PMXWeb, you can now check service requests on your own schedule, instead of on demand of the requester. If you don’t feel the matter is urgent, you can simply assign the problem to the asset and PMXpert can generate the problem on the next service work order.
The requesting individual can also monitor the progress of a request online, instead of bothering the maintenance department with check-in calls. The Request List displays the requests, including their current Status, Priority, Received date and Asset. The requester can click the View button to see additional information, such as Received From, Performed By, Work Order number, Work Order Status and more.
To learn how to set up and use PMXWeb, see the PMXpert User Manual at Chapter 14: PMXWeb Module.
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Content by PMXpert Software
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